Privacy Policy

Who We Are

At MotionHeal Physiotherapy and Massage, we value and respect the importance of protecting your personal information. Our staff members are trained to handle your information responsibly, ensuring its confidentiality and security.

How We Collect, Use, and Disclose Your Information

When you interact with us, you may provide personal information that allows us to deliver effective treatment, services, and products tailored to your needs. By providing this information, we assume your consent for its appropriate use. We may use and disclose your personal information to:

• Communicate with you promptly and effectively.
• Provide safe and high-quality patient care.
• Contact you and process payments securely.
• Coordinate care with other healthcare providers, as necessary.
• Complete and submit claims to third-party payers on your behalf.
• Meet legal, professional, and regulatory requirements, including obligations under Alberta healthcare standards.
• Prepare and process required requisition forms.

What We Will Not Do With Your Information

We do not sell your personal information to anyone. We also do not share your information with any third parties outside the scope of our professional relationship or with entities that might use it to market unrelated services or products to you.

Cookies and Website Data

Our website uses cookies to enhance your browsing experience and collect analytics to improve functionality. Cookies do not gather personal data unless you provide it voluntarily. You can manage cookie preferences through your browser settings.

Data Retention and Security

Your personal information is securely stored and retained only as long as necessary for providing services or meeting legal and regulatory requirements. All staff and third-party providers are bound by strict confidentiality agreements and follow Alberta's Health Information Act (HIA) guidelines.

Your Privacy Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections to any inaccuracies.
• Withdraw consent for the use of your information, subject to legal obligations, by providing reasonable notice.

Contact Us

If you have questions or concerns about how we handle your information or this Privacy Policy, please contact us at info@motionheal.ca.